Feedback is a two-way process, with citizens giving input on governance and service delivery processes, and the Government providing feedback to citizens on their views in public engagement processes and any issues raised by the citizens. Feedback is important in public participation as it contributes to trust and confidence building between government and citizens. However, to be effective it should be timely and communicated clearly in formats and means that are mutually accessible to citizens and the government.
What are the ways that citizens can give feedback to the county government?
Citizens can provide feedback to their governments, both the executive and assembly through various ways. Citizen feedback is important as it helps to inform and guide the county government on what is working, what is not and areas that require attention or improvement. These mechanisms can be meaningful only if they are easily accessible, affordable and appreciated by the government. Some formal mechanisms for citizen feedback are listed below. You should also read the section on Social Accountability on other ways in which counties provide feedback on county service delivery
